Post by re34 on Oct 21, 2023 8:29:35 GMT
Progress in Acquiring Customers Acquiring new customers is one of the main challenges businesses face. The difficulty and cost of solving this problem is getting higher and higher every year. Merchant spending on new user acquisition has doubled over the past decade, reaching 100% per customer Dollar. This hinders the growth of many companies and reduces profitability, especially in the e-commerce sector. More than half of retailers say their merchandising plans are in jeopardy. It has been proven that attracting new customers is five times more expensive than retaining them.
But there are tools that can help businesses address both issues. Together with moible number data the analyst agency (formerly Russia), the operator studied the experience of companies using modern communication solutions. The results of the study (available at ) show that such solutions make a huge contribution to loyalty management. of user companies believe that communication services can enable enterprises to improve customer satisfaction, and of users reduce customer churn. About half of the companies doubled their sales. And the quality of service has been doubled.
If previously neural networks entertained users primarily with philosophical conversations, now they adequately answer complex practical questions. For example, it can map out travel itineraries, the risk of layoffs in different industries. The power of neural networks and chatbots built on them can easily be used by businesses to communicate with customers. According to a study in 2019, companies in 2019 have combined chatbots and operators into one call-handling system.
But there are tools that can help businesses address both issues. Together with moible number data the analyst agency (formerly Russia), the operator studied the experience of companies using modern communication solutions. The results of the study (available at ) show that such solutions make a huge contribution to loyalty management. of user companies believe that communication services can enable enterprises to improve customer satisfaction, and of users reduce customer churn. About half of the companies doubled their sales. And the quality of service has been doubled.
If previously neural networks entertained users primarily with philosophical conversations, now they adequately answer complex practical questions. For example, it can map out travel itineraries, the risk of layoffs in different industries. The power of neural networks and chatbots built on them can easily be used by businesses to communicate with customers. According to a study in 2019, companies in 2019 have combined chatbots and operators into one call-handling system.